Frequently Asked Questions

If you are provided a tracking number or shipment confirmation, customers can use that with the carrier to follow progress. Alternatively, customers can contact Customer Support with the order number for status if tracking isn’t available.

Founded in 1911 by Swiss engineer Arnold Stucki, A. Stucki Company has been a leader in the rail industry for over a century. Beginning with innovative side-bearing designs that became standard across North American railroads, the company has grown and diversified into manufacturing, repairing, and supplying a wide array of freight car and locomotive parts, springs, bearings, and track infrastructure. A. Stucki aims to be a trusted rail component supplier that delivers high-touch service and engineering capability to solve unique challenges, distinguishing itself through service, quality, and delivery.

Standard operating hours: Monday-Friday, 7:30am-4:30pm Eastern Time.

You can reach A. Stucki Company via:

• Phone: 412-424-0560
• Email: info@stucki.com
• For specific inquiries (sales, product, etc.), please use the contact form on the “Contact Us” page. https://stucki.com/contact-us/

A. Stucki Company is committed to protecting your personal information and data. You can review our full Privacy Policy here: View Privacy Policy

ACH and Check (some A. Stucki locations accept credit card payments).

A. Stucki Company’s standard payment terms are Net 30.

Please contact our Customer Support team via phone or email with your order number. 412-424-0560 or sales@stucki.com

Any notification of shipment discrepancies must be made within 25 days of receipt. A Return Authorization must be obtained from Customer Support prior to shipping any materials back.

A. Stucki Company’s Terms & Conditions of Sale outline our policies on orders, pricing, warranties, and liability. You can review the full document on our website: View Terms & Conditions of Sale