Salco Products | Address: 1385 101st St A, Lemont, IL 60439
Duties of the Open Role:
- Provides outstanding customer service to ensure orders are processed and logistics are managed accurately and on time.
- Achieves productivity, conversion, quality assurance program, and attendance goals as set by company.
- Resolves complex problems and issues in a professional and timely manner.
- Provides support to both our internal and external sales teams.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, research/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides updates to customers in a timely manner.
- Provides functional guidance, training, and assistance to lower-level staff.
- Schedules work to ensures accurate phone coverage.
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
- Processes purchase orders (PO), samples, return merchandise authorizations (RMA), and evaluation requests.
- Interacts with the Shipping/Receiving department to coordinate order fulfillment and shipping priorities.
- Keeps customers informed of shipment status.
- Maintains and develops an in-depth knowledge of the company’s available products and services.
- Uncovers customer needs by asking questions.
- Maintains quality service to all customers by answering product and service questions; cross- selling related products and services; and being courteous and responsive to all customer’s’ needs.
- Maintains customer record by verifying, updating account information, and posting customer transactions.
- Resolves product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the solution; and following up with the customer.
- Works in conjunction with other departments to resolve customer disputes.
- Maintains company operations by following established policies and procedures; and reporting needed changes.
Skills/Experience Requirements:
- 3+ of customer service experience working with a manufacturing company is required.
- Experience in handling a high volume of purchase orders.
- A college degree is preferred, but not required.
- SAP experience is strongly preferred.
- Strong communication skills.
Open Schedule:
- 1st shift: Monday – Friday. This is a hybrid work schedule.
Pay: $25-$28 per hour
Benefits:
- Pay Schedule: Paid is weekly!
Health Coverage: The company covers 80% of medical, dental, and vision premiums, ensuring comprehensive healthcare for you and your family.
Retirement Savings: Enjoy immediate full vesting in our 401(k) plan, with a generous company match to support your financial future.
Life Insurance: Receive company-paid life insurance for peace of mind and security.
Paid Time Off: 11 paid holidays, plus paid vacation, and sick time available in your first year.
Work-Life Balance: Supportive benefits designed to help you maintain a healthy work-life balance.
